HOW QUICKLY WILL YOU RESPOND TO MY INQUIRY?
We answer messages and emails in the order they are received and we respond as quickly as possible. Most inquiries will receive a reply within 24 hours.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
Once an order is placed, our warehouse staffs can pack and ship out your order within 24 hours, so it's not always possible to process address change requests. If you notice an error, please email us as soon as possible with your name and order number so we can try to make the correction(s) to your package before it departs. There's no guarantee, especially once it leaves our warehouse, but we'll do everything we can!
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 1-3 business days after the day you placed your order. Most packages are prepared within 24 hours, but if our warehouse is especially backed up with higher than usual order volumes, processing times can be up to 3 business days following the day you placed your order.
GENERAL SHIPPING INFORMATION:
Our warehouse processes and ships out all orders from Monday-Friday (excluding major holidays). After placing your order, your package should be shipped within 1-2 business days after your order is placed, and you will receive an email with the tracking number soon after. Check out our Shipping Policy page for more information.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1-2 business days apart.
OUT OF STOCK/BACKORDERED ITEMS:
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped by. If the items are not expected to be restocked within 2 weeks, we will automatically refund you for those items.
DO YOU SHIP INTERNATIONALLY?
We're working on it! Check back soon.
HOW CAN I TRACK MY ORDER?
Simply go to the Track My Order link on the Home Page or in the Main Menu and input your tracking number to see where your package is. If you need further assistance, we're always willing to help you.
WHAT DO I DO IF SOMETHING IS MISSING IN MY ORDER OR IS DAMAGED?
If any of the items you purchased are missing or damaged, please contact us immediately to resolve the issue. We have a Money Back Guarantee which extends 30 days from the delivery of your order, so make sure to contact us within that timeframe. To get ahold of us to assist you, please use the Contact Us tab.